Guest Service Mission

RESPECTFUL

We treat our guests and fellow coworkers as we would treat friends and family members.

EMPATHETIC

We embrace our guests' diversity and appreciate that eataly is a unique experience for every person that walks through our doors.

PROACTIVE

We strive to anticipate guests' needs and to be an integral and positive part of their Eataly experience.

TEAM-ORIENTED

We work together as eataly ambassadors toward the common goal of being the best market in the world.

EMPOWERED

We are confident in our and our coworkers' abilities, skills, and knowledge to offer unique and memorable guest service.

PROUD

We treat Eataly as we would our homes, and present ourselves with professionalism and self-assuredness.

CURIOUS

We welcome each opportunity to grow professionally, taking advantage of the multiple tastes and cultures available under our roof.

Effective Solution

We continuously improve our product and service quality by taking advantage of the developments at the sector in order to produce fast and effective solutions for Eataly guests in line with their needs.